UX Designer
crafting calm,
human products.
Hi, I'm Sri Rama Krishna Sai Male — a detail-oriented professional with 4+ years at Tata Consultancy Services (TCS) across operations, customer support, and technical support — and a UX designer passionate about turning complex user problems into intuitive, research-led digital experiences.
About
Creative, research-driven, and user-focused.
I'm a detail-oriented professional with 4+ years of experience at Tata Consultancy Services (TCS) in administrative support, operations, customer service, and technical support — skilled in business documentation, cross-functional coordination, workflow-driven requests, and timely service delivery against SLA targets.
Alongside operations, I design intuitive digital products as a UX designer — solving user problems through research, wireframing, prototyping, and usability testing in Figma. My grounding in production support and enterprise platforms (ServiceNow, Jira, GCP, Google Workspace) sharpens how I approach systems, edge cases, and stakeholder communication in design.
Why UX? I love making complex workflows feel simple. Every project is a chance to listen carefully, question assumptions, and design something people actually want to use.
- Currently
- Billing Operations & Support at TCS
- Previously
- API Gateway Engineer
- Experience
- 4+ years at TCS
- Primary tool
- Figma
Experience
Building impact at TCS.
Google Workspace Billing Operations & Support
June 2025 – PresentTata Consultancy Services (TCS)
- Provide end-to-end operational and administrative support for Google Workspace Billing customers — resolving subscription, invoice, payment, and account-related requests.
- Manage customer requests through workflow systems with accurate documentation, timely updates, and adherence to SLA commitments.
- Coordinate with engineering, operations, and cross-functional teams to resolve escalations and ensure timely request completion.
- Generate operational reports and analyze billing trends and service metrics using Microsoft Excel and internal reporting tools.
- Support billing administration including subscription management, payment processing assistance, account verification, and billing investigations.
API Gateway Engineer
Jan 2022 – June 2025Tata Consultancy Services (TCS)
- Managed and prioritized production support requests in a fast-paced environment, consistently meeting SLA commitments.
- Coordinated with cross-functional teams, business stakeholders, and global support teams to resolve critical incidents.
- Maintained SOPs, knowledge base articles, and technical records; tracked requests through ServiceNow with full ticket ownership.
- Used Microsoft Excel, Looker, Grafana, GCP, Postman, and Jira to monitor system health and generate operational reports.
- Performed troubleshooting and root cause analysis for enterprise applications, ensuring minimal business disruption.
Skills
A toolkit for research-led design.
UX & UI Design
Operations & Support
Soft Skills
Technical
Tools
Software I use day-to-day.
Featured projects
Case studies & artefacts.
Plant Buddy
A platform simplifying buying and selling plants for relocating users — from user research to high-fidelity prototypes and usability testing.
- Duration
- 6 weeks
- Role
- UX Researcher & Designer
- Tools
- Figma, FigJam, Maze
Tech-A-Intern
An improved internship experience for students and employers, built with user journeys, wireframes, and high-fidelity prototypes.
- Duration
- 4 weeks
- Role
- UX/UI Designer
- Tools
- Figma, FigJam
YouTube Music Redesign
A heuristic-driven redesign of the mobile music experience improving navigation, content discoverability, and visual consistency.
- Duration
- 2 weeks
- Role
- UX Designer
- Tools
- Figma
Design process
How I work.
01
Discover
Interviews, surveys, and secondary research to understand users and context.
02
Define
Personas, empathy maps, journeys, and a sharp problem statement.
03
Ideate
Sketches, crazy 8s, and information architecture to explore directions.
04
Wireframe
Low-fidelity flows that validate structure before visual polish.
05
Prototype
High-fidelity screens and interactive prototypes in Figma.
06
Test
Moderated and unmoderated usability tests with real users.
07
Iterate
Prioritize findings by impact and effort, then refine and ship.
Design philosophy
I believe great design comes from understanding people before creating solutions. Every interface should be simple, accessible, and meaningful.
Education
Learning that shapes design.
Narsimha Reddy Engineering College, JNTU, Hyderabad
Bachelor's • Mechanical Engineering
Sri Gayatri Junior College, Hyderabad
Intermediate • MPC
Vijay's Vibgyor International School, Hyderabad
SSC • 10th
Licenses & Certifications
Credentials & training.
Contact